Frequently asked questions

Delivery is free on orders of R5,000 or more, anywhere in South Africa. Below that it is a flat R150. For express or next-day delivery, please contact us directly.

Orders placed before 2pm on a business day are processed and dispatched within 24 hours. After dispatch, delivery usually takes 3 to 5 working days depending on your area, provided there are no courier delays. Orders paid on a weekend or public holiday go out the next business day.

Yes. We deliver within South Africa, and free delivery over R5,000 has no exclusions. We do not deliver outside the country.

We send a tracking number by email or WhatsApp as soon as your order is handed to the courier. You can also use order tracking with your order number and email address.

Yes, collection is free from our main Johannesburg branch at the China-Southern Africa Expo & Trade Centre. Bring your order number; no ID is needed. Collection is not available at our other stores.

The courier makes up to three delivery attempts. After that the parcel returns to us, we investigate, and we arrange redelivery at no further fee.

Contact us as soon as possible by WhatsApp, phone or email with your order number. If the order has not yet been dispatched we can usually change or cancel it. Once it has shipped, our standard 7-day return policy applies instead.

Yes. At checkout you can enter a separate delivery address from your billing details, for example to send an order to an office or a gift recipient.

We use a national courier service. You will get the courier's tracking number by email or WhatsApp once your order is dispatched, so you can follow it directly with them as well.

Yes, our courier requires a signature on delivery for security. If you will not be home, you can arrange for someone else to sign, or select store collection instead.

Every product carries a 6-month hardware warranty, counted from the date of your invoice. If a hardware fault develops under normal use we repair or replace the product.

Core hardware faults (motherboard, processor, memory, storage, screen, keyboard, trackpad and ports), the battery if it fails to hold a charge during the warranty period, operating system installation and activation issues, and power adapters supplied in the box.

Accidental damage such as drops, cracks and liquid spills, cosmetic wear and tear after purchase, unauthorised repairs or modifications, and software problems caused by user-installed apps, viruses or tampering.

Email us, message us on WhatsApp Business or visit a store. Send your proof of purchase and a description of the fault, and tell us the reason for the claim, your purchase date and whether it is within warranty. We give you a claim number to track it. If the product must come back to us we arrange the courier and cover the cost for covered faults, and units are inspected at our Johannesburg service centre.

Yes. You can return an online order within 7 days of delivery for a full refund, as long as it is in its original condition and packaging with everything that came in the box. Texperts arranges the collection, and the collection cost is deducted from your refund. Upgrades made to your specification are not eligible.

Tell us within 7 days of delivery and we will replace it or refund you in full, including delivery.

We usually reply to a claim the same day, and always within one business day. Once we have the unit, most repairs or replacements are turned around within 5 to 10 working days depending on parts availability.

The warranty is tied to the original invoice, not the buyer, so it stays valid for whoever owns the unit. Keep your invoice as proof of purchase and pass it on if you sell the machine.

No. The original box is only needed for a 7-day online return. A warranty claim just needs your proof of purchase (invoice or order number).

Refunds are paid back to your original payment method once we have received and inspected the returned item, usually within a few business days of collection.

Every unit is tested (hardware, battery, ports and performance), its storage is replaced or securely erased, the operating system is reinstalled and updated, and the unit is cleaned and detailed before it ships with a Texperts warranty.

A-Grade products are in excellent condition with minimal cosmetic wear. B-Grade products have cosmetic issues only, such as light wear and small scuffs, and are fully working. Both grades carry the same warranty.

Photos show the model, not the exact unit. The cosmetic condition of the unit you receive will match the grade you ordered.

Laptops come with their charger. Anything else that ships with a product is listed on its page.

We sell business-class Dell, HP and Lenovo laptops and desktops, with more brands to follow.

Yes. We do not build computers from scratch, but we can upgrade the RAM and storage on your machine and help with office installation. Request a quote.

Yes, printers are coming soon. Join the list on the Printers page and we will email you when they arrive.

Yes. Every previous owner's storage is either replaced with a new drive or securely wiped using industry-standard data erasure before the unit is refurbished, so no previous data is recoverable.

Yes, every laptop ships with a genuine, activated licence for its installed operating system, ready to use out of the box.

Yes. Refurbished hardware runs current software exactly like a new machine of the same specification. If you have specific software requirements, message us before ordering and we will confirm compatibility.

Every battery is tested before sale and must hold a usable charge to pass. Battery life varies by model and age, and is covered by the warranty if it fails to hold a charge during the warranty period.

A laptop suits anyone who needs to work in more than one place or wants a smaller footprint. A desktop generally gives more power and easier upgrades for the same price, and suits a fixed office or home setup. Message us your use case and we can recommend a model.

The generation number refers to the age and performance tier of the Intel or AMD processor — a higher number is a newer, generally faster chip. Each product page lists the exact processor generation, RAM and storage so you can compare like for like.

Our current range is focused on business-class laptops and desktops built for productivity rather than gaming. If you need a specific graphics-heavy setup, WhatsApp us and we will let you know if we can source it.

Prices are in South African rand (ZAR) and include VAT unless stated otherwise.

You can pay by card and Instant EFT through PayFast, or by bank transfer (EFT). Payment terms on credit are coming soon.

Yes. We never store your card details. Card and Instant EFT payments are handled by PayFast.

Bulk orders are available on B-Grade laptops. We send you a quote, you confirm it, and we then quote the bulk shipping. Bulk orders are delivered in stock boxes, safely packed.

We work hard to keep prices accurate, but errors can occur. If a price is shown incorrectly we may correct it and offer you the choice of ordering at the right price or cancelling for a full refund.

Payment terms on credit are coming soon. For now, full payment is required at checkout by card, Instant EFT or bank transfer.

Yes, cash and card are both accepted at all three of our stores. Online orders are paid by card, Instant EFT or bank transfer only.

Yes. Every order gets a proper VAT invoice, and we are happy to add your company name and VAT number — just include them in the order notes at checkout or message us your order number afterwards.

Bulk pricing is available on B-Grade laptops, and we consider requests from schools, NGOs and businesses case by case. WhatsApp us with quantities and your use case for a quote.

No, guest checkout is available for every order. Creating an account is optional and just makes it easier to track orders and see your warranty dates later.

We have three stores: Head Office Showroom (China-Southern Africa Expo & Trade Centre, Crown Mines, Johannesburg), Johannesburg Central (Oriental Plaza, Fordsburg) and Western Cape (Icon Building, Cape Town). All are open Mon–Fri 8:00–16:30 and Sat 8:00–14:00. See store addresses and directions.

No appointment is needed at any of our branches. Walk in and get expert advice.

WhatsApp us, call 073 723 3333 or email info@texpertsonline.co.za. We usually reply the same day, and always within one business day. You can also use the contact page.

Yes. All three stores keep stock on the floor so you can see, test and compare units before you buy — no appointment needed.

We do not currently run a public trade-in programme. For larger office fleet refreshes or bulk trade-ins, message our trade desk and we can discuss it directly.