Privacy Policy

Texperts is the responsible party for personal information collected through this website and in our stores. You can reach us at info@texpertsonline.co.za or at Head Office Showroom, China-Southern Africa Expo & Trade Centre, Shop B02, 12 Jupiter Road, Crown Mines, Johannesburg.

• Contact details: your name, email address and phone number.
• Delivery and billing details: your address and order history.
• Payment confirmation from our payment provider. We do not store your full card details.
• Messages you send us by email, WhatsApp or our quote form.
• Basic technical data such as your browser and device type, to keep the site secure and working.

We use personal information to:

• process and deliver your orders and handle warranty claims;
• take payment and prevent fraud;
• answer your questions and provide support;
• meet our tax, accounting and consumer-law obligations;
• send you deals and news, but only if you have agreed to receive them.

We share only what is needed with payment providers such as PayFast, couriers who deliver your order, and IT and hosting providers who help us run the site. We may disclose information where the law requires it. We do not sell your personal information.

This site uses your browser’s storage to remember your cart and your filter choices. These are essential to how the shop works. We only use analytics or advertising cookies if you have agreed to them.

We keep order and warranty records for as long as we need them and as long as tax and consumer law requires, which is typically five years. Marketing details are kept until you unsubscribe.

We use reasonable technical and organisational measures to protect personal information from loss, misuse and unauthorised access. If a breach affects you, we will tell you and the Information Regulator as the law requires.

You may ask us to:

• tell you what personal information we hold about you;
• correct or delete information that is inaccurate or no longer needed;
• stop using your information for marketing, or object to other processing;
• withdraw consent you have previously given.

If you are unhappy with how we handle your information, you may complain to the Information Regulator (South Africa).

Every marketing email has an unsubscribe link. You can also ask us to stop at info@texpertsonline.co.za.

We will post any changes on this page and update the date at the top. If a change is significant we will tell you directly.